1. What is the Co-op Store?
The Co-op Store is an online marketplace designed to empower cooperatives and their members by offering affordable, high-quality products and services. It also features innovative payment options like buy-now-pay-later and a rewarding URewards loyalty program.
2. How do I create an account?
You can create an account by clicking on the "Sign Up" button on our homepage and providing your email address, phone number, and other required details. Once registered, you’ll gain access to exclusive offers, rewards, and personalized services.
3. What is the buy-now-pay-later option?
Our buy-now-pay-later (BNPL) option allows you to purchase products immediately and pay for them in installments with no interest. Eligibility is based on your account and payment history.
4. How can I earn and use URewards points?
You earn URewards points with every purchase. Points can be redeemed for discounts on future purchases, special offers, and exclusive rewards available on the Co-op Store.
5. What payment methods are accepted?
We accept a variety of payment options, including:
- Debit/credit cards
- Mobile money payments
- Co-op Store credit (if available)
6. How does shipping work?
We deliver across multiple regions in Africa and beyond. Delivery timelines vary based on your location, and shipping fees are calculated at checkout. You’ll receive tracking information once your order is shipped.
7. Can I return a product if I’m not satisfied?
Yes, eligible products can be returned within 14 days of delivery if they are in their original condition and packaging. Please review our Return Policy for more details.
8. How can I contact customer support?
You can reach us via:
- Email: support@coops.africa
- Phone: +27 78 810 8136
Our team is happy to assist you with any questions or concerns.